Shipping

Shipping is a flat rate and once sent is non-refundable.

Taxes and tarrifs

I do not take any taxes or tarrifs. You are responsible for knowing if you need these if you import beads into your country.

Refunds

I inspect all beads before posting and will only refund if the beads are damaged by the post.

Natural gemstones have natural ‘inclusions’ which look like cracks under the surface. If the surface is sealed, then they are not damaged. Some gemstone beads may not be 100% perfectly shaped and have a small bit out of them. Its not usually a chip. This is due to them being made of a natural material. If you need something ‘perfect’, please consider glass or man made stones instead.

If the beads are damaged, then please take a clear, in focus photo of them, send that to me (email or socials is fine) and we can discuss the return from there.

Exchanges

I am happy to exchange for change of mind, but you will need to pay for the postage to return the beads and the new postage back out to you. I do not want to be out of pocket for your change of mind. This will often cost more than the original beads though.

I am happy to discuss bead choices with you if you need help with a decision if beads will go together etc. If you are unsure about some beads, please purchase the sample size. If there is no sample size, please contact me and ill see if I can make one available.

Need help?

Contact me at hi @ beader.au for questions related to refunds and returns.